Return Policy Overview
We accept returns within 30 days of delivery for most products in new, unused condition with original packaging.
Eligible for Return
- Manufacturing defects
- Incorrect items shipped
- Unopened products in original packaging
- Damaged during shipping
- Major functional issues
Not Eligible for Return
- Activated devices with personal data
- Products with removed protective films
- Used or damaged items
- Software licenses and digital products
- Clearance and final sale items
- Custom configured systems
Return Process
- Contact customer service within 48 hours of delivery for issues
- Obtain Return Authorization Number and instructions
- Complete factory reset on smart devices
- Return all original packaging, accessories, and documentation
- Include completed return form
Refund Processing
- Refunds processed within 7-14 business days of receipt
- Original shipping costs non-refundable
- 15% restocking fee for non-defective returns
- Refund method matches original payment
- Store credit option available
Warranty Claims
- Standard manufacturer warranty applies
- Extended warranty options available
- Report issues within warranty period
- Provide detailed problem description
- We coordinate with manufacturers for service
Special Product Categories
Smartphones & Tablets
- Must not be activated or contain personal data
- IMEI/Serial numbers must match original
- All accessories must be included unused
Laptops & Computers
- No data on hard drives
- Original OS installation intact
- All recovery media included
Smart Home Devices
- Factory reset required
- No configuration or personal settings
- All hubs and connectors included
Wearables
- No personal data or activity history
- Original bands and chargers included
- No signs of wear
Exchange Policy
- Exchanges for defective items prioritized
- Size/color exchanges subject to availability
- Price protection for 14 days from purchase
